Terms of Enrolment

1. Who you are contracting with, and who can buy

Your contract is with Charky Labs Pvt Ltd, trading as Character XYZ Academy. Charky Labs Pvt Ltd, 4 Thendral Nagar, Vilankurichi P.O., Coimbatore 641035, Tamil Nadu, India. Email hello@character.xyz. Telephone +91 72005 80713.

By buying a seat you confirm that you are eighteen or over, and that where you give us the name of a business you have authority to enter into this contract on its behalf.

We do not sell this programme to people resident in the European Economic Area or the United Kingdom, and checkout will decline an enrolment from those countries. That is a deliberate limit on where we trade today, not a judgement about you.

2. What a seat entitles you to

A seat entitles one named person to attend the live sessions of the programme you bought, to ask questions during them, and to the recordings and materials we provide for that cohort.

A seat is personal. It may not be shared, resold or transferred to another person or business without our written agreement. We will normally agree if you ask before the programme starts.

3. What we commit to

We will run the sessions on the dates and at the times published on the programme page at the moment you bought, and we will make recordings available to enrolled participants.

If we have to move a session, we will tell you as far ahead as we can and the replacement will be within two weeks. If we cancel the programme outright before it starts, you get a full refund with no argument and no deduction.

A seat also includes the recording of each session, shared with the cohort afterwards and yours to keep under section 8, a place in the cohort WhatsApp group if you want one, and one call of fifteen minutes with your instructor during the programme, subject to availability. The group and the call exist to answer questions between sessions. Neither is a substitute for attending.

If something genuinely outside our control prevents a session going ahead, such as illness, a power or network failure, or an outage at a platform we deliver on, we will reschedule it rather than cancel it, and your rights under the refund policy are unaffected. We are not otherwise liable for that delay.

4. What we do not promise

This is teaching, not consultancy and not a guarantee of a business outcome. We do not promise that your revenue will rise, that your costs will fall, or that any particular task in your business will end up automated. What you get out of it depends on the work you do between sessions, which is why the programme page says so before you buy.

We are not responsible for the tools we teach you to use. They are third-party products with their own terms, prices and availability, and any of those can change.

The same is true of the platforms we deliver on. The video service, the messaging group and the payment gateway are third-party products, and if one of them fails we will reschedule around it under section 3 rather than compensate you for the interruption.

5. What we ask of you

• Attend as yourself. One seat, one person.
• Do not record, republish or redistribute the sessions or materials. They are ours, and they are provided for your own use in your own business. Doing so ends your seat without a refund, and we will ask you to delete what you shared.
• Do not bring confidential information belonging to somebody else into a session. Sessions are group sessions and other participants are present.
• Treat the other participants civilly. We will remove anybody who does not, without a refund.

6. Price, tax and payment

The price is the one shown on the programme page for your region at the moment you buy, and it is charged in the currency shown. Payment is taken by our gateway; we do not store your card details.

Indian prices are quoted exclusive of GST. The total including GST is shown beside the price on the programme page, and that total is what you are charged, with nothing added afterwards. We issue a tax invoice for every Indian enrolment; if you are registered, send us your GSTIN and it will appear on the invoice so you can claim the input credit.

A coupon code reduces the price only for the region it was issued for, and only while it is valid.

7. Cancellation and refunds

The refund policy is a separate page and forms part of these terms. Read it before you buy.

8. Who owns what

The programme, its sessions, slides, recordings and written materials are ours. You get a personal, non-transferable right to use them in your own business for as long as you like.

Anything you build during or after the programme is yours entirely. We claim nothing in it and we will not use it as a case study without asking you first.

9. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Otherwise our total liability to you is limited to what you paid for the seat. We are not liable for business losses, lost profit or lost opportunity, which is the ordinary position for a training programme at this price.

10. Governing law

These terms are governed by the laws of India and the courts of Coimbatore, Tamil Nadu, India have jurisdiction.

Nothing in that clause takes away your right, as a consumer in India, to bring a complaint before the consumer commission for the place where you live or work. The Consumer Protection Act gives you that choice and we are not asking you to give it up.

11. Grievances

If something goes wrong and the ordinary route has not fixed it, our Grievance Officer is Zeno Saviour, reachable at hello@character.xyz or by post at 4 Thendral Nagar, Vilankurichi P.O., Coimbatore 641035, Tamil Nadu, India. We acknowledge within two working days and resolve within fifteen.

12. A single live session

This section applies where you have bought a seat at one live session sold on its own, such as Agents, Live, rather than a place on a multi-session programme. Where it differs from anything in sections 1 to 11, this section is what governs your booking. Everything in sections 1 to 11 that it does not contradict still applies, including what we ask of you in section 5, ownership in section 8, liability in section 9, and governing law in section 10.

A seat entitles one named person to attend one live online session, on the date and at the time published on its page at the moment you bought, and to ask questions during it. That is the whole of what a seat is.

There is no recording. The session is not recorded and no recording is promised, offered or supplied afterwards, so section 2's reference to recordings and section 3's commitment to make them available do not apply to this booking. If you cannot attend, the remedy is a seat at the next session in the series rather than a copy of this one, on the terms in section 6 of the refund policy.

There is no cohort WhatsApp group and no fifteen minute instructor call. Those belong to the multi-session programmes described in section 3 and are not part of a single session.

It is a live demonstration, not teaching, not consultancy and not advice about your particular business. Section 4 applies to it in full: nothing shown on the call is a promise about what will happen in your business.

Other people are present, and the businesses worked on during the session are volunteers. We choose two or three in advance from what people wrote on the enrolment form and ask those people first; nothing is shown without their agreement, and if you have not agreed your business is not named, shown or worked on. What that means for your information is set out in section 12 of the privacy policy.

We sell a single live session in India and in the Gulf, meaning the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman and Bahrain, and checkout will decline a purchase from anywhere else. That is narrower than the limit in section 1, which excludes only the European Economic Area and the United Kingdom from our programmes generally, and for this booking the narrower limit is the one that applies. The exclusion is about the clock rather than about you: the session runs in the evening in India, which is the middle of the working night in the Americas, and there is no recording to fall back on.

The price of a single live session is quoted as one total, and nothing is added at the payment page. Section 6's convention of quoting Indian prices exclusive of GST with the total beside them applies to our programmes and not to this booking: the Indian price of a session already includes GST. A price shown in dollars is not an Indian supply and carries no GST at all, so it is simply the total. We issue a tax invoice for every Indian purchase in the ordinary way, and if you are registered, send us your GSTIN and it will appear on the invoice.